Last updated: 19 August 2026

Privacy Policy

Breeze ("Breeze", "we", "us") is a product operated by Zeno Ventures Pvt. Ltd., a company registered in India. This Privacy Policy explains what information we collect when you use breeze.io and our services, how we use it, and the choices you have.

1. Who we are

The data controller is:

2. Information we collect

• Information you give us, for example when you request a pilot, contact us, or use Breeze: your name, work email, phone or WhatsApp number, role, organization, and restaurant locations.
• Information processed through the service: guest feedback, internal follow-up records, public reviews, responses, and business information for locations you are authorized to manage.
• Connected-platform information: when you authorize an integration, we may receive information needed for the features you enable. For Google Business Profile in the current release, Breeze uses the authorization for account and location discovery only.
• Automatically collected information: device, browser, IP-derived country, pages requested, and similar security and operational data. We do not currently run advertising trackers or non-essential analytics cookies on this website (see our Cookie Policy).

3. How we use information

• To provide guest feedback, review management, location performance, and related pilot services you request.
• To contact you about your pilot, account, support requests, and service updates.
• To operate, secure, analyze, and improve our website and services.
• To comply with legal obligations.

4. Legal bases

Where applicable (e.g. GDPR), we rely on: your consent; performance of a contract; our legitimate interests in operating and improving Breeze; and compliance with legal obligations.

5. Sharing

We do not sell your personal information. We share it only with service providers and processors who help us run Breeze, including hosting, email, and analytics providers, under appropriate confidentiality and data-processing terms; and where required by law or to protect our rights.

6. International transfers

We are based in India and may use processors in India and other countries. Where personal data is transferred across borders, we take steps to ensure an appropriate level of protection, including contractual safeguards where applicable.

7. Data retention

We keep personal information only as long as needed for the purposes above, then delete or anonymize it. Pilot and service records are retained to provide, secure, and improve Breeze unless a different period is required by law or agreed with your organization.

8. Google user data

If you connect Google Business Profile, Breeze uses OAuth 2.0 and requests the business.manage scope so that authorized users can identify the accounts and locations they manage. In the current release, Breeze uses this authorization only for account and location discovery. Public-review observation and reply drafting are separately sourced.

• We use connected Google data only for the prominent, user-facing account and location features described on the integration page.
• We do not sell Google user data, use it for advertising, or use it to train a generalized AI model.
• Breeze does not publish a Google review reply or change profile information in the current release. Future write features will require Google approval and a separate, specific customer action.
• Google API content is stored only in limited amounts, securely and for no longer than permitted by the applicable Google Business Profile API policies.
• You can disconnect Google from Breeze and request deletion at any time. See Data deletion and disconnection.

Breeze's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements, and the applicable Google Business Profile API policies.

9. Your rights

Subject to applicable law (including GDPR and India's DPDP Act), you may request to access, correct, delete, or export your personal data, object to or restrict processing, and withdraw consent. To exercise these rights, email arun@breeze.io.

10. Cookies

We use essential browser storage as described in our Cookie Policy. You can clear it through your browser settings.

11. Security

We use reasonable technical and organizational measures to protect personal information and connected accounts. See our Security overview. No method of transmission or storage is completely secure, however.

12. Children

Breeze is a business service not directed to children, and we do not knowingly collect personal information from anyone under 18.

13. Changes

We may update this policy from time to time. We will revise the "last updated" date above and, where appropriate, notify you.

14. Contact

Questions? Email arun@breeze.io or WhatsApp +91 98994 64385.