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The Breeze platform

One workflow for how every location listens, responds, and improves.

Breeze connects the experience inside the restaurant to the reputation people see outside it. Guest feedback, team follow-up, public reviews, and location performance stay in one place.

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Breeze workspace
Illustrative workflowAll locations

Product modules

The complete reputation loop, without the disconnected tools.

Start with the parts the team can use now. Add more sources and public presence tools as the operating foundation settles.

Available in the pilot

Guest feedback

Capture location-linked private feedback and give every guest a direct line to the team.

See how it works

Available in the pilot

Case follow-up

Alert the right people, assign an owner, and keep each issue open until the follow-up is complete.

See how it works

Pilot rollout

Review management

Monitor public reviews, prepare brand-aware responses, and keep response quality consistent.

See how it works

Pilot rollout

Location performance

Compare themes, open cases, review activity, and reputation signals across the estate.

See how it works

How the system fits together

A reputation problem is rarely just a review problem.

The review is the visible end of a longer chain. Breeze keeps that chain intact, from what the guest said to what the team did next.

01

The guest signal

Direct feedback and public reviews arrive with the right location, time, source, and context.

02

The team workflow

Rules decide who is alerted. People own the response. The case remains visible until it is resolved.

03

The operating view

Head office sees what keeps happening, where it happens, and which locations need help.

04

The public reputation

Review responses and later presence tools help the online version of each location reflect the work happening inside it.

Designed for location structure

Every signal belongs to a place and a person.

Breeze is organized around organization, brand, region, location, and team role. That matters when a restaurant group has ten locations today and fifty later.

Role-aware views

Head office sees the estate. Regional and location teams see the work they own.

Location-specific history

Feedback, reviews, themes, and follow-up remain attached to the correct restaurant.

Platform questions

What is live, what comes next, and how it fits.

Which parts of the platform are available first?+

The first pilot centers on direct guest feedback, alerts, ownership, and review operations. Location-level insights build on those signals. Future presence and discovery modules will be introduced separately.

Can location managers see only their own restaurant?+

That is the intended role model. Head office can work across the estate, while location managers can be scoped to the locations they run.

Does Breeze replace Google Business Profile?+

No. Breeze provides an operating layer around guest feedback and reputation. Google remains the public profile and review destination. Profile management is part of the planned expansion.

Can Breeze work with existing survey or review tools?+

The pilot is designed around the Breeze feedback flow, but the underlying location and case model is built to accept additional sources as integrations are added.

A focused first rollout

Start with the locations and workflow that matter most.

We will configure a pilot around your real guest journey, team ownership, and reputation process.

Discuss a pilot