A direct feedback channel
Use a branded QR or shareable link tied to the correct restaurant location.
Restaurant feedback software
Hear it from the guest while your team can still do something about it.
Breeze gives every location a direct feedback channel, routes the right alerts, and keeps follow-up visible until the issue is resolved.
Guest feedbackNew and unresolved feedback across locations
PS Needs attention
Guest feedbackJust now
Dinner wait time
Central Delhi RM Resolved
Guest feedback18 min
Manager followed up
South Delhi AK New
Guest feedback31 min
Great food and service
NoidaFrom signal to follow-up
Feedback should create action, not another inbox.
A form is easy. The hard part is getting the right person to respond, keeping the issue alive, and learning from the pattern across locations.
Alerts that know where to go
Route urgent feedback to the outlet team, head office, or both, based on the workflow you set.
A named owner
Assign each case to a person instead of letting it disappear into a WhatsApp thread.
A visible resolution
Keep the case open through follow-up and record what the team did next.
A better escalation path
The serious issue should not wait for a weekly report.
Breeze can separate compliments, ordinary service feedback, and issues that need immediate attention. The restaurant decides who is alerted and who owns the response.
“Who knows about this, who owns it, and has anyone followed up?”
Those three questions should have visible answers for every important case.
What the guest sees
Short, branded, and tied to the correct location.
The flow is designed for a phone at the end of a meal. It asks only what the team needs, without turning hospitality into a long survey.
Choose the location automatically
Each QR or link carries the outlet context, so the guest does not have to find it in a long list.
Capture the experience simply
A clear rating, an optional comment, and contact details only when follow-up is welcome.
Set the right expectation
Guests know the restaurant team will receive the feedback. Public review choices stay transparent and consistent.
Questions
Direct feedback, without the questionable tactics.
How do guests leave feedback?+
The pilot uses a branded, mobile-friendly feedback flow that can be opened from a location-specific QR code or link. The exact placement is agreed with the restaurant team.
Can Breeze send different alerts for different ratings or issues?+
That is the intended workflow. A serious service or safety issue can be escalated differently from a compliment or a low-priority suggestion.
Is private feedback the same as review gating?+
No. Private feedback gives guests a direct line to the restaurant, but it must not be used to prevent unhappy guests from leaving a public review. Breeze supports consistent invitations and transparent practices.
Can head office see unresolved feedback across locations?+
Yes. The product is designed around an estate view, with filters and role-scoped views for the teams responsible for specific locations.
Start at the table
Give guests a direct line to the team behind the experience.
We will configure the flow, locations, alerts, and owners with your operating team.
Discuss a pilot