Most Helpful Human Friendly Support
No automated and canned responses. Get all the answers only a clicks away.
Our Best-in-Class Support Comes With
Levels of 24/7/365 Breeze Support
Let us help you stay focused on what you do best by providing you with the support you need.
Core
Core support is for anyone who is looking for general guidance.
Advanced
The Advanced Support add-on is the perfect solution for your growing support needs.
Elite
This add-on offers a closer partnership if your company runs mission-critical sites
Compare Support Add-ons
Core
-
Infrastructure support
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Platform Support
-
Proactive Monitoring
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24x7 Help Desk
-
24x7 Private Channel
-
Customization
Advance
-
Infrastructure support
-
Platform support
-
Application support
-
Proactive Monitoring
-
24x7 Help Desk
-
Customization
-
24x7 Private Channel
Elite
-
Infrastructure support
-
Platform Support
-
Application Support
-
Proactive Monitoring
-
24x7 Help Desk
-
Customization
-
24x7 Private Channel
Out of Scope of Support
- Changes to your website content/appearance
- Changes to the functionality of plugins/themes/modules
- Debugging custom code
- Application level security issues
- Auditing your code
- Search Engine Optimization (SEO)
- Migrating your site from Breeze to another
service/hosting provider - Upgrades of plugins/themes/modules
Features of All Support Plan
Core Support
Breeze Core support is free and includes 24/7 access to Support Desk, KB/Blog Articles for any operation on the Breeze Platform. Every request is routed to a specifically trained Support Team member.
- Live Chat
– 24/7 access to professionally-trained Support Team
– Issues unsolved after 15 minutes are converted to support tickets - Ticketing System
– Initial response within 8 hours, or 3 hours for high priority tickets
See full Service Level Agreement (SLA)
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- Server scaling
- Domain mapping
- Backups
- SFTP/SSH connection issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts about server/stack issues and perform basic tweaks to start the service.
Advance Support
Advanced Support offers the perfect solution. This enhancement accelerates response times and grants access to a broader spectrum of Breeze expertise. You’ll benefit from seasoned insights, comprehensive application diagnostics, personalized assistance, proactive monitoring, and much more.
- Live Chat
– 24/7 access to senior Support Team members
– Issues unsolved after 30 minutes are converted to support tickets - Ticketing System
– Initial response within 4 hours, or 30 minutes for high priority tickets
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- Server scaling
- Domain mapping
- Backups
- SFTP/SSH connection issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Advanced and Elite support add-ons include help/advice on application-level issues such as:
- Troubleshooting of plug-ins and themes
- Investigation of server error messages
- Database related issues
- Performance optimization
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts and also proactively investigate server/stack issues and perform advance tweaks to start the service.
Our Advanced and Elite support offer customizations, such as deploying additional PHP packages and configuring NGINX/Varnish settings. Feel free to request server configuration adjustments, which will seamlessly integrate into platform processes, including cloning, restoring, and transferring.
Elite Support
If your business operates crucial websites where every moment counts, this enhancement presents a deeper collaboration with Breeze. Experience all the benefits of Advanced Support with even faster response times, a dedicated Account Manager, access to a private Whatsapp channel, and direct phone support.
- Live Chat
– 24/7 access to senior Support Team members
– Unlimited chat duration - Ticketing System
– Initial response within 2 hours, or 10 minutes for high priority tickets
See full Service Level Agreement (SLA)
Our support team will work with the cloud provider to resolve any server launch, start, or scaling issues.
We fully support all requests related to the Breeze Platform including:
- Adding servers/applications
- Cloning servers/applications
- Server scaling
- Domain mapping
- Backups
- SFTP/SSH connection issues
- Managed migration of your site to Breeze (One-Time)
- Setting up and configuring Breeze CDN
- Let’s Encrypt certificates
Advanced and Elite support add-ons include help/advice on application-level issues such as:
- Troubleshooting of plug-ins and themes
- Investigation of server error messages
- Database related issues
- Performance optimization
Our engineers will guide you through the Tools, Features and Knowledgebase available on our Platform.
Our Monitoring tool sends several smart and timely alerts related to your uptime, performance, and security, etc. With proactive monitoring, our Support Team acts on alerts and also proactively investigate server/stack issues and perform advance tweaks to start the service.
Our Advanced and Elite support offer customizations, such as deploying additional PHP packages and configuring NGINX/Varnish settings. Feel free to request server configuration adjustments, which will seamlessly integrate into platform processes, including cloning, restoring, and transferring.
Private Whatsapp channel and phone support connect your team directly with our senior support engineers.
Try Dream Support for eCommerce Store
If you want to have an army of Magento experts & engineers, who are always ready to guide you, then you are at the right place. Schedule a Demo to see the efficiency of our support.
