There was a time when live chat was optional just like phone numbers and email address, but times have changed. WordPress Live chat plugins are now one of the ‘must-have‘ tools for your website.

Not only does it makes communication easy, it also adds a personal touch to your website.

By using a WordPress live chat plugins on your website you can:

  • Increase your sale and revenue
  • Provide faster customer support
  • Deliver a better communication system

79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty (source)

Let’s discuss the best WordPress live chat plugins we have used till now:

Our 15 Best WordPress Live Chat Plugins

1. Live Chat

2. Tawk.to

3. Pure Chat

4. Zopim Live Chat

5. Tidio Live Chat

6. Formilla

7. Chatlio

8. Zoho Sales IQ

9. WP Live Chat Support

10. Drift

11. Chatra Live Chat

12. Jivo Chat

13. Chat.io

14. Kayako Messenger

15. Happy Fox Chat 

1. LiveChat

LiveChat is one the most popular and easy to use chat plugin. It helps you solve customers queries in real time.

WordPress live chat plugins

Key Features

  • Allows you to send personalized messages
  • Let you hold multiple live chat sessions at the same time
  • Built-in ticketing system
  • Integrates seamlessly with many third-party apps like Zendesk, Freshdesk, Salesforce, MailChimp etc

Starting Price: Free

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2. Tawk.to

Tawk.to is a live chat plugin that helps you provide real-time support to your customers. Last year this plugin reached a milestone of 1,000,000 agents and now it is the second most widely used business chat app.

WordPress live chat plugins

Key Features

  • Offers 1 Minute setup
  • Accessible by both computer and mobile
  • It increases the feasibility to reach your website visitors
  • Allows you to review your chat history and check performance in analytics

Starting Price: Free

Download The Plugin

3. Pure Chat

Pure chat allows you to customize your chat box, with unlimited colors, eye-catching animations, and custom images. Apart from its beautiful design, it lets you schedule when to stay online and when offline. Your live chat box also converts itself into an opt-in form for any MailChimp email list.

WordPress live chat plugins

Key Features

  • Provides a wide range of customization including language selection
  • Helps you identify the location of your visitors
  • Allows you to ban users by IP
  • Provide complete chat transcript
  • Add customized responses to common questions

Starting Price: Free

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4. Zopim Live Chat

It is an award-winning plugin, available in more than 40 languages. Zopim chat plugin allows you to manage multiple conversations through your online Dashboard.

WordPress live chat plugins

Key Features

  • Optimized for mobile users
  • Allows you to use triggers to automatically reach every visitor
  • Offers an analytics dashboard that lets you monitor visitor flow, usage patterns etc
  • Allows you to ask for feedback from visitors

Starting Price: Free

Download The Plugin

5. Tidio Live Chat

Used by over 10,000 merchants Tidio Live Chat plugin offers one-click install, free accounts, and an amazing customer support. This is one of the 5 stars reviewed WordPress live chat plugin.

WordPress live chat plugins

Key Features

  • Allows you to see who visited your website
  • Provide a dedicated app for both mobile and desktop devices
  • Supports 140 languages and 3 design options
  • Provides offline messages for your visitors when you are not online
  • Allows you to contact your visitor via email
  • Easy integration with Zendesk, GetResponse, and MailChimp

Starting Price:  Free

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6. Formilla

Formilla plugin is used by over 9,000 WordPress and WooCommerce websites today. This plugin provides the ability of real-time visitor monitoring, through which you can proactively chat with your customers

WordPress live chat plugins

Key Features

  • Provide a mobile-friendly chat widget
  • Allows real-time visitor tracking/monitoring
  • It offers a smart messenger that allows you to display custom response
  • Easy to transfer chat from one agent to another
  • Allows you to customize banners, colors, and themes

Starting Price: Free

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7. Chatlio

Chatlio provides dedicated channels for each conversation and messages get delivered directly into your Slack account. You will get all the Slack tools to manage a chat with an immediacy of a live chat.

WordPress live chat plugins

Key Features

  • Send a transcript of your conversation as an email
  • Allows you to use standard formatting for code snippets and emojis, just like you do in Slack
  • Gives notification when a visitor goes without response for more than 30 seconds
  • Allows chat reporting and analytics

Starting Price: Free

Download The Plugin

8. Zoho Sales IQ

Zoho SalesIQ is a chat plugin that offers apps for your iPhone, iPad and Android devices which makes it easy to connect to your mobile devices.

WordPress live chat plugins

Key Features

  • Provides real-time visitor tracking
  • Gives access to highly insightful visitors by prioritizing them as hot, warm and cold based on their score
  • Easy to setup
  • Easily identifies new and returning store visitors.
  • Offers instant chat translation

Starting Price: Free

Download The Plugin

9. WP Live Chat Support

You don’t need any third party connections or subscription to use WP Live Chat Plugin. This plugin is also free from any advertisement or ‘powered by’ link on the chat box.

WordPress live chat plugins

Key Features

  • Easy to use interface
  • Allows you to drag your chat box around the page
  • No advertising
  • No ‘powered by’ link on the chat window
  • Doesn’t require any monthly subscriptions
  • Offer Desktop Notifications

Starting Price: Free

Download The Plugin

10. Drift

Drift plugin provides an easy way to add live chat option to your website. It helps you maintain better communication with your website visitors and customers in real-time. You can also connect it to your Slack.

WordPress live chat plugins

Key Features

  • You can send in-app messages using this plugin
  • Allows you to reply to your visitors right from Slack
  • Provide easy integration with HubSpot, MailChimp, Zapier, Intercom, Salesforce etc

Starting Price: Free

Download The Plugin

11. Chatra Live Chat

Chatra Live Chat allows you to collect actionable feedback to improve your store by identifying problems, collecting contact info and understanding your customers better.

WordPress live chat plugins

Key Features

  • Gives live typing insights i.e you can see your customer’s message even before they send it to you
  • Saves your conversation history
  • Provide visitors information like what page are they on, which device they are using etc
  • Allows you to initiate conversations when certain criteria are met
  • Offers a free forever plan

Starting Price: Free

Download The Plugin

12. Jivo Chat

Jivo Chat plugin helps you to convert visitors to customers and customers to potential assets. It is one of the best WordPress live chat plugin for customer retention in the market.

WordPress live chat plugins

Key Features

  • Allows you to track your visitors and initiate chat
  • Provide call options to your visitors
  • Easily connects to popular chat apps
  • Offers a pointer, which allows you to highlight certain items on your website for your visitors
  • Provides CRM Integrations, API, Webhooks and Mobile SDK

Starting Price: Free

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13. Chat.io

Chat.io offers tools for any business of any size and help them to communicate with their online visitors and handle their support queries. This plugin can be easily connected to any of your social media accounts.

WordPress live chat plugins

Key Features

  • Offers AI-powered predictive text suggestions
  • Let you save the chat transcript
  • You can see what customers are typing before they send their messages
  • Allows website analytics, file sharing, live chat ratings

Starting Price: 14 Days free trial

Download The Plugin

14. Kayako Messenger

Kayako Messenger allows you to offer your customers a simple way to get support with a modern messaging experience. It lets you connect your email and social inboxes to Kayako, unifying customer conversations across channels.

WordPress live chat plugins

Key Features

  • Modern and eye-catching design
  • Helps you to automatically engage prospects and help customers
  • Mobile friendly
  • Help you use canned response and automate manual elements

Starting Price: Free

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15. HappyFox Chat

Happy Fox chat is a powerful WordPress live chat plugin that lets you convert an anonymous visitor on your website to lead. It has power-packed features that help you support customers better and faster.

WordPress live chat plugins

Key Features

  • Lightweight plugin hence your load time doesn’t get affected
  • Easy to use user interface
  • Offers automatic smart triggers
  • Gives an option of chat transfer to other agents
  • Provides deep integration with third-party apps like Google Analytics, Shopify etc
  • Gives complete chat history

Starting Price: 14 days free trial then $29.99/month

Download The Plugin

Conclusion

Most of the plugins featured here offer a free plan so you have no excuse not to give one a try!

Did we miss your favorite plugin? Let us know in the comment section below