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How to Configure Contact Us Page in Magento 2?

How to Configure Contact Us Page in Magento 2

Are you looking to configure Contact Us page in Magento 2?

Magento comes with various useful features to scale the ecommerce store. One of the features is adding the Contact Us page to the footer.

You do not need to install a Magento extension to display the Contact Us page.

In this quick tutorial, we will learn how to configure and customize the Contact Us page in Magento 2.

Why is the Contact Us page essential?

The Contact Us page is often the final page the visitor sees before contacting you. If the user is on the Contact Us page, they are looking to connect with you. 

That is one critical reason to have the Contact Us page in the Magento 2 store. The Contact Us page helps visitors contact the store owners, marketing team, and customer support.

They can find all the details to contact you.

  • Email
  • Contact number
  • Business Address
  • Contact Form to fill
  • Embed Map on the Page

Marketing collaboration, guest posting requests, promotion, investors, advertisers, and customers use the Contact Us page to send the message.

Advantages of the Contact Us page:

  • Quick responses
  • Customer feedbacks
  • Easy to send messages
  • No need to disclose your email address
  • Valid messages and no bot/spam emails

How to configure the contact us page in Magento 2?

Follow the steps to configure contact us page in Magento 2:

  1. Login to dashboard and navigate to Stores > Configuration
  2. Expand the General tab and click on Contacts
Configure Contact Us Page

Enable the Contact Us Page by selecting the Yes from the dropdown.

Sent Emails To: Add the email address to receive the contact form response

Email Sender: Add the email address which will be used to send contact us page reponses

Email Template: Specify the Email Template that would be used for the responses to emails from the Contact Us page. Contact Form is set by default.

Once you click on the Save Config button, it will be shown on the storefront. 

How to customize the contact us page in Magento 2?

The default Magento 2 contact us Page 2 looks like this:

Configure Contact Us Page

You can customize the Contact Us page if you want to add or remove some information from the page.

Follow the steps to customize the Contact Us page in Magento 2:

Navigate to Content > Blocks and find the Contact Us Info block

Configure Contact Us Page

Find the Contact Us block from the list.

Click on the Select and open the Editing option to customize the block.

Configure Contact Us Page

In this example, I removed all the default content and added the custom one.

But this is the limitation of content design. To have the custom designed page, you will have to hire Magento developers.

Magento 2 Contact Form not Sending Email

The reasons behind Magento 2 contact form not sending email are:

  1. Sent Email To is not assigned or working
  2. Email Sender is not assigned properly (General Contact and Custom Email)
  3. Email Sender SMTP is not configured properly in case of Custom Email
  4. Email Templates are not valid and need reconfiguration
  5. Emails are going to Spam folder

Check all the options to find what is causing the error and fix it.

Magento 2 Change Contact URL

You can change Magento 2 Contact URL:

  1. Navigate to Content > Block
  2. Find the Contact Us Info block
  3. Edit the Contact Us Block
  4. Change the Identifier text

Click on Save and the Contact URL is changed.

Wrap Up

The Contact Us page provides the customer an opportunity to connect with you. It shows you are a reliable and customer centric company that cares about customer’s feedback.

Contact us is like a call to action page for the website. Be it a journalist to cover your story, or an investor looking to invest in your business – they will contact you through the Contact Us page.

I hope this article helps you to configure the Contact Us page in Magento 2. If you encounter any issue, feel free to leave it in the comments section.

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